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Systems and Helpdesk Administrator

I’m recruiting for a Systems and helpdesk administrator for my client based in Dublin 15.

The role involves collaboration with all other technical services team members for resolutions and also involve getting 3rd party operators to assist with root cause and resolution of these issues. Therefore, being able to manage the 3rd parties in an efficient and effective manner is a requirement of the role.

Duties:

  • Provide IT technical support, administration and maintenance of the systems and technologies
  • Carry daily maintenance tasks and checks
  • Monitor all the components of the system and intervene when required
  • Manage the level one maintenance subcontractors ensuring incidents are corrected within SLA.
  • Performs root-cause analysis and fault isolation related to infrastructure issues and outages and data issues
  • Diagnoses and resolves problems of medium complexity in coordination with the support team.
  • Deploying, installs and configures the components of the system infrastructure on an ongoing basis.
  • Adhere to established maintenance processes.
  • Provide IT technical support, administration and maintenance of the systems and technologies
  • Manage multiple SQL servers and databases
  • Monitor and optimize database using native and third-party tools
  • Participate in the on-call rota
  • Ability to work out of hours if requirement to meet system operational constraints
  • Offer technical support to compliance issues in particular PCI, ISO27001, GDPR

Technical Requirements

  • WAN connectivity
  • Cisco firewall experience
  • Cisco switches
  • LAN connectivity
  • SQL database experience
  • Mobile phone connectivity
  • Windows Server 2003/2008/2008 R2/2012/2012 R2/2016/2019
  • MS Exchange 2003/2010/2013/ Office 365
  • Software and hardware upgrades.
  • Server upgrades and storage expansions.
  • Azure Cloud implementation

Please send your CV to Sarah at Lex Consultancy if you are interested in this position

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[Systems and Helpdesk Administrator / #SH16123]

Job Application SH16123
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Call us on +353 1 6633030 and quote job reference #SH16123

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