Lex Consultancy
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IT Helpdesk (Level 1)

I am recruiting for an IT Support Agent (Level 1) who is enthusiastic about what they do, excited about their career progression and eager to take on new challenges, with a learning mindset. You will be joining a busy IT team of 10 within a large professional services organisation.

 Key responsibilities

  • Provides 1st level helpdesk support to all users answering first line phones and desk side support.
  • Operate on a shift basis between the hours of 8am to 7pm Mon to Fri.
  • On call phone support every 5 weeks.
  • Support of all existing software and applications.
  • Ensure all support requests are logged and tracked through the helpdesk.
  • Provide feedback to users on current status and resolution of their problems.
  • Support Systems, Hardware and Software.
  • Support IT team and IT Director.
  • Good Communication with all members of the IT Department.
  • Performing basic network administration such as user account set-up.
  • Assist in other tasks/projects as requested by IT staff.


  • This junior position would suit someone with a small amount of experience in first level support or someone with a good grasp of IT that is enthusiastic about learning on the job.
  • Good problem solving skills combined with a working knowledge of Office 2010 and Windows 2007.
  • Enthusiastic and proactive approach.
  • Good communication skills.
  • Customer focused.
  • Third level IT qualification desirable.

Please apply to Sarah at Lex Consultancy with an updated CV

Apply for this job

[IT Helpdesk (Level 1) / #SH16242]

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Call us on +353 1 6633030 and quote job reference #SH16242

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