Lex Consultancy

Do you have strong customer service experience? Do you enjoy a target driven, rewarding environment?

If so, then we have a super opportunity to help you kick start your career!

Our client is a financial services organisation with offices in Dublin 24. Due to continued growth, they currently have a vacancy available for a motivated and driven collections agent to join their team.

The role will involve the following responsibilities:

  • To actively monitor and action all activities within your individual work queue and within the set timescales
  • Contacting arrears customers directly to make satisfactory repayment arrangements
  • Identifying and understanding customers' previous history and current circumstances and evaluating appropriate payment proposals
  • Ensuring that accurate records are maintained in the relevant systems
  • Ensuring that cash collection activities meet the requirements of the Client by reducing aged debt
  • Maximising collection and collating high quality dispute information
  • Routine telephone calls to delinquent customer accounts, and management of problems that delay collections, including timely and effective communication with other departments

Interested applicants will meet the following requirements:

  • Excellent telephone manner and communication skills
  • A minimum of 1 year experience in collections or a target driven customer service position
  • A positive and flexible working attitude
  • Excellent interpersonal and organisational skills
  • Experience of working to and performing against set targets
  • Ability to deal positively and professionally with difficult situations which may arise
  • Strong negotiator with the ability to reach appropriate solutions on challenging cases

If you would like to hear more, please send a copy of your cv for review to Ellen via the enclosed link.

Immediate Interviews will be held for suitable candidates.

Apply for this job

[Collections Executive / #EB16132]

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Call us on +353 1 6633030 and quote job reference #EB16132

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