Programme Executive – Academic Training
Location: Dublin 16
Working arrangements: Hybrid
Salary: Excellent salary & Benefits
The Programme Executive will play a key role in the coordination and delivery of high-quality academic training programmes for a client.
This role is focused on the end-to-end coordination of educational programmes delivered either on-site on campus or virtually. The successful candidate will ensure a seamless and professional learning experience for participants, faculty and client organisations through meticulous planning, exceptional customer service, and confident on-site/virtual presence.
Key Responsibilities
1. Programme Coordination & Delivery
- Lead the coordination of academic training programmes delivered on-site and virtually.
- Prepare detailed programme schedules, materials, documentation and resources to ensure smooth delivery.
- Coordinate room setup, learning materials, technology requirements and catering (where applicable).
- Liaise closely with internal teams (IT, facilities, faculty support) to ensure readiness in advance of programme commencement.
2. Participant Experience & Customer Service
- Act as the primary point of contact for participants before, during and after programmes.
- Manage registration, onboarding communications and participant queries with professionalism and warmth.
- Provide a welcoming, supportive and high-quality experience for all attendees.
- Confidently address groups when required (e.g., programme welcome, housekeeping, virtual facilitation support).
- Handle queries, concerns or last-minute changes calmly and efficiently.
3. Faculty & Academic Support
- Coordinate closely with faculty to ensure all materials, presentations and teaching resources are prepared and distributed in advance.
- Provide on-site and virtual support during programme delivery to ensure sessions run smoothly.
- Support faculty with technology setup and classroom coordination.
- Ensure academic materials are accurate, version-controlled and professionally presented.
4. Client & Stakeholder Engagement
- For dedicated client programmes, act as a professional representative of IMI, ensuring a seamless and high-quality experience.
- Build effective working relationships with client contacts and internal stakeholders.
- Ensure consistent, clear and timely communication with all parties.
5. Data Management & Administration
- Maintain accurate participant records and programme data.
- Support reporting requirements and assist with data collation.
- Assist with participant offers, applications and enrolment processes.
- Ensure documentation and programme information is stored accurately and in line with internal processes.
6. Post-Programme Review & Continuous Improvement
- Coordinate the collection of participant feedback and evaluations.
- Compile insights and assist in identifying areas for improvement.
- Support enhancements to processes to improve participant experience and operational efficiency.
Candidate Requirements
- Minimum 2 years’ experience in programme coordination, academic administration, or a similar project-based administrative role within a fast-paced environment.
- Exceptional attention to detail and organisational ability.
- Strong administrative capability with advanced proficiency in MS Office.
- Confident communicator with the ability to present or speak comfortably to large groups (in-person and virtual).
- Excellent written and verbal communication skills with a professional and polished approach.
- Strong customer service orientation with a focus on delivering an outstanding participant experience.
- Ability to prioritise effectively, manage multiple deadlines and remain calm under pressure.
- High level of professionalism, discretion and reliability.