The IT Officer will provide first and second-line IT support to staff across the organisation, assisting with day-to-day technical issues, systems administration and the ongoing development of IT services.
You will also contribute to its wider strategic priorities, including digital development, organisational efficiency and sustainability.
Salary: €50,000 per annum (pro rata, non-negotiable).
Contract: 6-month temporary assignment.
Working arrangement: Hybrid working
Annual leave: 25 days (pro rata).
Closing date: Monday, 9th November at 5pm.
Key responsibilities will include:
- Providing first and second-line technical support to staff, troubleshooting hardware, software, Microsoft 365, connectivity and systems access issues.
- Supporting and administering Microsoft 365 applications, including Outlook, Teams, SharePoint Online and OneDrive.
- Managing user accounts, access permissions, licences, shared mailboxes and system access.
- Assisting with Microsoft Entra ID (Azure Active Directory) administration and maintaining appropriate access and security controls.
- Monitoring IT systems and infrastructure to ensure availability, performance and data integrity.
- Logging and maintaining accurate records of IT incidents, resolutions and system changes.
- Supporting system upgrades, testing, implementations and ongoing IT projects.
- Assisting with digital transformation initiatives and identifying opportunities to improve systems and internal processes.
- Ensuring IT practices adhere to data protection, confidentiality and information security requirements.
The successful candidate will have:
- A minimum of 3 years' experience working in an IT support or ICT environment, or a relevant third-level qualification in IT, Computer Science or a related discipline.
- Practical experience supporting Microsoft 365 environments, including Teams, SharePoint Online and OneDrive.
- Experience with user account administration, permissions and access management.
- A good understanding of IT security, data protection and confidentiality.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills, with the ability to provide support to both technical and non-technical users.
- The ability to manage competing priorities, work independently and maintain accurate records.
Desirable:
- Microsoft certifications such as MS-900 or AZ-900.
- Experience with Microsoft Entra ID / Azure Active Directory.
- Previous experience working in a public sector or regulated environment.
- Exposure to IT service desk or ticketing systems.
- Experience supporting digital transformation or system implementation projects.
Please send your CV to Tara Murphy at Lex Consultancy for immediate consideration.