We are recruiting for a Regulatory Executive on behalf of our client, a regulatory body in Dublin 2. This is a 6 month temporary position at executive officer level, €31,384 Pro Rata. Our client operates a hybrid working model and staff are currently required to be onsite for 2 days a week.
Key Responsibilities:
- Assist and support the team in achieving the objectives of the team.
- Administer, support and monitor team or project activities.
- Contribute to the operation and development of policy and guidelines.
- Keep up-to-date with all relevant policies, processes and procedures.
- Prepare and compile documentation and reports for both internal and external stakeholders.
- Progress project related tasks as required.
- Help maintain and develop strong relationships with external stakeholders.
- Attend team and organisation-wide meetings, governmental briefings and events or any other meetings as required.
- Respond to queries and concerns from various stakeholders and liaise with other parts of the organisation to ensure queries are dealt with appropriately.
- Be the first point of contact to receive and record complaints and concerns.
- Support the management of the complaints caseload.
- Assist in the development of the customer relations function of the organisation.
- Be the first point of contact for all incoming calls.
- Research current best practice and propose evidence-based solutions to improve internal systems.
Key Criteria:
Candidates must have:
- Minimum 3 years of professional work experience
- Practical knowledge of Microsoft Office
- Excellent communications skills and attention to detail
If you meet these requirements, please submit your CV to Sarah in Lex Consultancy today.