Lex Consultancy
Back to Jobs

Member Promotion Officer

Our client, a body within the education sector, are currently seeking a Member promotion officer to join their team on a permanent basis.

  • The salary on offer is €30k - €35k.
  • Remote working
  • Supportive work culture 

The Member Promotion Officer is a full-time position which is responsible for building a relationship within all cohorts of the membership and student community to promote the benefits of full membership along with progression routes for current and future members.

The Member Promotion Officer works closely with the Education & Marketing & Communications teams to ensure that all member promotional activities and programme collateral are current, relevant and professionally produced.

PRINCIPAL ACCOUNTABILITIES

Promotion

  • Deliver Virtual presentations to student & affiliate cohorts
  • Provide information to students and affiliates
  • Co-ordinate and manage an annual programme of yearly student, affiliate and member promotional events

Member & Customer Service

  • Contribute and support day-to-day operations of the Member Experience team that include answering member queries and requests, processing fees and maintaining up-to-date membership information
  • Maintain and develop processes and procedures
  • Conduct appropriate surveys to determine satisfaction with graduations, conferences, membership, products, and services

Member Engagement & Retention

  • Contribute to member engagement planning and contribute to research and aid development of new initiatives to increase pipeline
  • Proactively working to minimise member loss
  • Work with Marketing & Education delivery teams to maximise the appeal and exposure of membership through early student engagement programmes/campaigns

Quality Improvements

  • Contribute to continued improvement process

Daily Responsibilities Include

  • Member retention - proactively working to minimise member loss
  • Process Member subscriptions & Member re-registrations/ re-activations
  • Contribute to Member communications via Mailchimp re Events, Renewal campaigns for current & deactivated Members
  • Daily maintenance of Member inbox/phones
  • Support Marketing with maintenance of Member web page / update of yearly membership forms
  • Ability to report on Member trends etc

KEY SKILLS, QUALIFICATIONS AND EXPERIENCES

  • Strong interpersonal skills & relationship management
  • Excellent presentation skills, virtual and in-person
  • People friendly
  • Excellent verbal and written communication skills
  • Strong project mgmt. skills to cater for busy student/member diary
  • Enjoy a fast-paced environment
  • High degree of service excellence values and knowledge of how to create, measure, and deliver exceptional customer service
  • Ability to work independently with a high level of poise, diplomacy and professionalism in all circumstances.

A minimum of two years experience in an administrative, communication or events role is required to be considered for this role.

If you are interested in the above role and feel you meet the minimum requirements please apply today by sending your CV to Sarah in Lex consultancy.

Apply for this job

[Member Promotion Officer / #SF16477]

Job Application Master
Maximum upload size: 5MB
Sending

or

Call us on +353 1 6633030 and quote job reference #SF16477