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IT Service Desk Analyst

The IT Service Desk Analyst will primarily focus on global support including the provisioning of Starters/Leavers, provide on-site and remote support to users in Dublin in order to maintain the existing infrastructure and help implement new applications and technologies as required.

The Key Responsibilities;

  • Performing desk-side and remote support as part of a larger international IT support team
  • Taking responsibility for the first line global support queue
  • Ensure tickets are logged, customers kept updated and issues resolved within agreed service levels
  • Assist users to install, configure, and troubleshoot PC/Infrastructure Hardware & Software, Copitrak, Mitel, SCCM, knowledge of backups
  • Provide support for standard desktop applications – MS Office 2010, Outlook, Citrix, and Windows 7
  • Management of mobile devices/virtualised desktop environments
  • Support of VoIP, video conference systems and telephony system

The following skills and experience is required in order to be considered for this role;

  • Must have a relevant IT Degree and some experience working in an IT support role, supporting and deploying, both software and infrastructure.
  • Strong communication skills and building rapport with clients, other support teams and external service providers
  • Good team player with excellent communication skills
  • Ability to work on own initiative and under pressure
  • The ability to develop and manage relationships with staff and clients
  • Excellent problem management and troubleshooting skills

If you are interested in this position and have the skills necessary for the job, please apply with your CV and cover letter.

Apply for this job

[IT Service Desk Analyst / #AL15016]

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Call us on +353 1 6633030 and quote job reference #AL15016