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IT Service Desk Analyst

The IT Service Desk Analyst will primarily focus on global support including the provisioning of Starters/Leavers, provide on-site and remote support to users in Dublin in order to maintain the existing infrastructure and help implement new applications and technologies as required.

The Key Responsibilities;

  • Performing desk-side and remote support as part of a larger international IT support team
  • Taking responsibility for the first line global support queue
  • Ensure tickets are logged, customers kept updated and issues resolved within agreed service levels
  • Assist users to install, configure, and troubleshoot PC/Infrastructure Hardware & Software, Copitrak, Mitel, SCCM, knowledge of backups
  • Provide support for standard desktop applications – MS Office 2010, Outlook, Citrix, and Windows 7
  • Management of mobile devices/virtualised desktop environments
  • Support of VoIP, video conference systems and telephony system

The following skills and experience is required in order to be considered for this role;

  • Must have a relevant IT Degree and some experience working in an IT support role, supporting and deploying, both software and infrastructure.
  • Strong communication skills and building rapport with clients, other support teams and external service providers
  • Good team player with excellent communication skills
  • Ability to work on own initiative and under pressure
  • The ability to develop and manage relationships with staff and clients
  • Excellent problem management and troubleshooting skills

If you are interested in this position and have the skills necessary for the job, please apply with your CV and cover letter.

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[IT Service Desk Analyst / #AL15016]

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Call us on +353 1 6633030 and quote job reference #AL15016