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Helpdesk Support Administrator

Looking for your first IT role in a Leading Professional organisation? Here it is!  

We are looking for an enthusiastic and responsible well-presented Junior Helpdesk Support Administrator. This role would suit someone who is a team player but can work alone. You are expected to have excellent customer service and communication skills.

What’s on offer to you:

  • High level of training to get you started in your career
  • Excellent basic salary
  • Full gym and wellness programme
  • Subsidised Restaurant
  • Friendly working environment
  • Holidays, Health Insurance
  • Sports & Social Club

In this role you will also:

  • Troubleshoot, analyse and resolve various technical problems of simple to moderate complexity.
  • Escalate technical problems to 2nd level support where necessary.
  • Assist and support users in the usage of specific applications.
  • Assist with new user setups
  • Troubleshoot basic software and hardware problems.
  • Laptop imaging, maintenance and configuration
  • Provide input to and update knowledge base as necessary.
  • Adhere to established policies and procedures.
  • Alert management and team members when a major problem is suspected.

To be considered for this role, you will have:

  • A relevant third level IT qualification
  • A good level of problem solving is required, as this is a junior role technical training will be provided to develop your technical skills in the role.
  • customer service-focused and have strong communication skills.
  • Strong attention to detail.
  • Good written, verbal and interpersonal skills with a positive attitude.
  • Excellent organisational and multi-tasking skills.

If you are interested, please forward your CV to Jo McAndrew today

Apply for this job

[Helpdesk Support Administrator / #J16429]

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Call us on +353 1 6633030 and quote job reference #J16429

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