Lex Consultancy

Our client, a regulatory body within the Aviation industry, is now seeking a high achieving individual to temporarily join the organisation for an initial 6 month contract in their Dublin 2 office. The salary on offer is €31,698 with a 35 hour working week.

The role will typically include activities such as:

  • Processing complaints that have been submitted by members of the public
  • Communicating effectively with passengers, airlines and other stakeholders in relation to the complaints submitted
  • Monitoring and reviewing of responses from airlines and/or airports on a continuous basis and ensuring the follow up process to conclusion is obtained
  • Keeping up-to-date records at all times by maintaining a computer database and other filing and diary systems
  • Drafting of correspondence and
  • Undertaking all related administrative duties
  • Other duties which may be specified from time to time



  • Ability to work against case performance targets and to meet APR KPIs
  • Demonstrate excellent communication and interpersonal skills
  • Proven strong administrative skills commensurate with experience
  • Excellent IT skills- knowledge of Microsoft Word, Excel, Access, PowerPoint and Outlook
  • Excellent planning, time management and organisation skills with the ability to work to deadlines while adhering to procedures
  • Have a high standard of writing, presentation and numerical skills
  • Strong analytical skills
  • Self-confidence, initiative and drive with the ability to perform within a team
  • Display a high standard of professionalism at all times
  • Positive flexible attitude, be committed and keen to learn new skills/systems


  • Previous experience in complaints handling or claims processing.
  • The ability to understand and interpret financial statements and/or knowledge of book-keeping or accountancy would be an advantage.
  • Good research skills

If you are interested in this position and feel like you meet the requirements, please send your CV to Sarah in Lex Consultancy.

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[Air Passenger Rights Officer / #SF16587]

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Call us on +353 1 6633030 and quote job reference #SF16587